We ship to anywhere in South Africa, provided it has a valid street address.
Monday – Friday: 08:00 – 17:00
Deliveries take place during general business days only and can take anywhere from 1 to 5 business days depending on the delivery method chosen at checkout. Major centres usually carry a delivery time of 1 to 2 business days and delivery to outlying areas can take up to 7 days.
Overnight delivery is subject to stock availability, should stock not be available, then your shipping method will default to Economy Express and the difference (if any) refunded to your account. Our sales team will contact you in this regard.
N.B. Some items are not kept at our premises and may have a lead time of 5 days or more before they are dispatched. Should stock be completely unavailable at the time of your order then we will contact you as soon as reasonably possible, should you not wish to wait for us to procure the items then we can provide you with either an alternative item in the same price range or a full refund.
Any estimated delivery times displayed on the website exclude any time required to prepare your order and are only valid from date of dispatch.
Delivery costs are calculated on the checkout page and final costs depend on the shipping address as well as the weight and size of the goods to be delivered.
Should you have any queries regarding delivery costs, please do not hesitate to contact us.
Collections are available should you wish to collect your order instead of having it delivered.
Collections are only available during our dispatch times: 08:30 – 16:00 on business days only. Please do not attempt to collect your order outside of these times, as you will be turned away.
Please do not attempt to collect your order until you have received a notification that your order is ready for collection, as you will be turned away.
You are more than welcome to query the status of your order at any point in time during business hours.
Correctness of Information
ARTsolar (Pty) Ltd will not be held responsible for any delays, or losses caused by incorrect delivery information, including the incorrect selection of a delivery option. We reserve the right to cancel any order that contains incorrect delivery information or an incorrect delivery option. Any cancelled orders will be refunded in full, either via the payment gateway or via EFT.
Liability cover is included in our shipments, however, the onus is on you to turn away and deliveries that contain damaged goods or packaging. Should you find that the product packaging is damaged in any way, please do not accept the delivery, and clearly write on the waybill the reason for rejecting the delivery.
Shipping is subject to our terms and conditions and carries no warranty or guarantee from ARTsolar (Pty) Ltd.
Once your product leaves our store, your order will be updated with a tracking number. Please use this tracking number in regards to any queries you may have regarding your shipment.
ARTsolar (Pty) Ltd has partnered with Triton Express for all of our shipping needs. Please contact them directly on the below details should you have any queries regarding your shipment.
Triton Express Tel: 0861 874 866
Triton Express Website: https://www.tritonexpress.co.za/